Maintenance & Support
Your site runs. Always. Fixes, updates, and monitoring handled.
Launching is the start, not the finish. Software rots without care — dependencies age, security holes open, performance drifts. Our maintenance plans keep what you built fast, secure, and online.
You get a team on call for fixes and improvements, proactive security and performance work, uptime monitoring, and a clear monthly report — so you always know your product is healthy and what changed.
What you get.
Bug fixes
Issues triaged and resolved quickly, with clear communication on status and impact.
Security updates
Dependency and platform patching, plus proactive hardening to close vulnerabilities.
Performance tuning
Ongoing Core Web Vitals and backend optimisation so speed never drifts.
Feature work
A monthly block of development hours for the improvements on your roadmap.
Uptime monitoring
Round-the-clock monitoring and alerting so issues are caught before customers notice.
Monthly reports
A plain-English summary of what we did, what changed, and what we recommend next.
A good fit if…
- Businesses whose site is critical but who have no in-house developer
- Teams that launched with us or another agency and need ongoing care
- Founders who want fixes and small features without rehiring each time
- Anyone who has been burned by a site going down or getting hacked
Questions, answered.
Do you maintain sites you did not build?
Yes, in most cases. We start with a short audit to understand the codebase and its risks, then bring it onto a maintenance plan.
How fast do you respond to issues?
Response times depend on the plan and severity. Critical, site-down issues are prioritised immediately; routine requests are handled within the agreed window. We agree these terms up front.
What is included each month?
Security and dependency updates, uptime monitoring, performance checks, a block of development hours for fixes and small features, and a monthly report. Larger projects are scoped separately.
Is maintenance a fixed monthly fee?
Yes. Plans are a predictable monthly retainer so you can budget with confidence. See the pricing page for tiers, or contact us for a custom plan.
Often paired with.
Ready to start your maintenance & support project?
Tell us what you’re working on. We’ll tell you how we can help — and what it’ll take to do it right.